Appeals

Appeals from a call for payment issued in the event of travelling without a valid ticket or document certifying the right to a concession fare can be submitted (with the adequate number of a call):

1. by post to the following postal address:

„Koleje Mazowieckie-KM” sp. z o.o.
Wydział Windykacji
ul. Lubelska 24
03-802 Warszawa

phone: +48 22 47 37 621, +48 22 47 38 255

2. by e-mail: odwolania@mazowieckie.com.pl

3. in person: at the debt collection counter in the main ticket office of Koleje Mazowieckie on the Warszawa Wschodnia Station (Warsaw East Station)

    ul. Lubelska 24 (24 Lubelska Street) open:

     on Monday 7 a.m. - 5 p.m.

     on Tuesday 8 a.m. - 5 p.m.

     on Wednesday 8 a.m. - 5 p.m.

     on Thursday 8 a.m. - 5 p.m.

     on Friday 8 a.m. - 5 p.m.

     on Saturday 8 a.m. - 5 p.m.

4. by fax: +48 22 47 37 632

A response should be provided without delay no later than 30 days after receiving an appeal. You can appeal against a decision directly to the court of local jurisdiction, i.e.

Sąd Rejonowy dla Warszawy Pragi Południe (The District Court of Warsaw – Praga Południe)
I Wydział Cywilny (First Civil Department)
ul. Terespolska 15A,
03-813 Warszawa

Please make a payment (including the number of a call) through the bank or post to the following bank account: 60 1130 1017 0020 0972 8020 0005 (BGK Bank) or at the debt collection counter in the main ticket office of Koleje Mazowieckie on the Warszawa Wschodnia Station (Warsaw East Station)

     ul. Lubelska 24 (24 Lubelska Street) open:

     on Monday 7 a.m. - 5 p.m.

     on Tuesday 8 a.m. - 5 p.m.

     on Wednesday 8 a.m. - 5 p.m.

     on Thursday 8 a.m. - 5 p.m.

     on Friday 8 a.m. - 5 p.m.

     on Saturday 8 a.m. - 5 p.m.

Files: