Handling of appeals

Complaints

Complaints about the quality of the service, staff attitude and behavior, the non-compliance by Koleje Mazowieckie with the transport agreement or other issue for which Koleje Mazowieckie takes responsibility, should be made within 7 days after the date of an incident and should contain the detai

Appeals

Appeals from a call for payment issued in the event of travelling without a valid ticket or document certifying the right to a concession fare can be submitted (with the adequate number of a call): 1. by post to the following postal address:

Processing of appeals